Refund policy
Our Promise
We want you to love everything you buy from Braxby. If something isn't right, we'll make it right.
30-Day Returns
You have 30 days from the date of delivery to return any item. Items must be unused, in their original condition and packaging.
How to Return
Email us at hello@braxby.co.uk with your order number and reason for return. We'll reply within one working day with return instructions.
Refunds
Once we receive and inspect your return, we'll process your refund within 5–7 working days. Refunds are issued to your original payment method.
Damaged or Faulty Items
If your item arrives damaged or faulty, please email us with a photo and your order number. We'll arrange a replacement or full refund immediately.