Returns & Refund Policy

Last updated: June 2026

Our Promise

We want you to love everything you buy from Braxby. If something isn't right, we'll make it right — quickly and without hassle.

Your Right to Cancel (Statutory 14-Day Right)

Under the Consumer Contracts Regulations 2013, you have the legal right to cancel your order within 14 days of receiving your goods, without giving any reason. To exercise this right, contact us at hello@braxby.co.uk within 14 days of delivery.

Our 30-Day Returns Policy

In addition to your statutory rights, we offer a 30-day returns window from the date of delivery. Items must be unused, in their original condition and in their original packaging.

How to Return

Email us at hello@braxby.co.uk with your order number and reason for return. We'll reply within one working day with return instructions. Please do not send items back without contacting us first.

Refunds

Once we receive and inspect your returned item, we'll process your refund within 5–7 working days. Refunds are issued to your original payment method. You'll receive a confirmation email when the refund has been processed.

Return Postage

If you are returning an item because you've changed your mind, you are responsible for the cost of return postage. If the item is faulty, damaged or incorrect, we will cover return postage costs.

Damaged or Faulty Items

If your item arrives damaged or faulty, please email us at hello@braxby.co.uk within 48 hours of delivery with a photo and your order number. We'll arrange a free replacement or full refund immediately.

Non-Returnable Items

For hygiene and safety reasons, light bulbs that have been used or installed cannot be returned unless they are faulty.

Contact

Email: hello@braxby.co.uk
Address: 308 Bishops Drive, Oakwood, Derby, DE21 2DR, United Kingdom
We aim to respond to all return enquiries within one working day, Monday to Friday.